Refund policy
Last updated: October 2026
Everything we sell is made to order, printed after you place your order. That's how we keep the range wide and the waste low, and it affects how returns work.
If something is wrong, we'll fix it. Contact us within 30 days of delivery at hello@okanagansupply.com if your order arrives:
- Damaged or defective
- With a print fault (cracked, faded, misaligned, wrong design)
- Not what you ordered (wrong item, size or colour)
Include your order number and a clear photo of the issue. We'll send a replacement or refund the item, your choice, at no cost to you. You don't need to return a faulty item.
Changed your mind or ordered the wrong size. Because each item is printed for you, we can't accept returns or exchanges for change of mind, sizing or colour preference. Check the size guide on each product page before ordering. If you're unsure, email us first and we'll help you pick.
Cancellations and address changes. Orders go to production quickly. Email us as soon as possible: if printing hasn't started, we'll cancel or update the order. Once printing has started we can't cancel it.
Refunds. Approved refunds go back to your original payment method. Allow 5–10 business days for it to appear after we process it. Shipping costs are refunded only when the error was ours.
Lost in transit. If your tracking shows delivered but you don't have it, or it hasn't arrived within 30 days of shipping, email us and we'll investigate with the carrier and make it right.
Discount codes. Promo codes apply to the original order only. If an order is refunded in part or in full, the refund is the amount actually paid.
Contact: hello@okanagansupply.com